October, 22 2019
Hiring the Services of Professional Cleaners is no joke. Things could go south quickly if you’re a newbie and don’t know how to properly vet cleaning professionals. That’s why at Delta Home Cleaning Company, were here to help you get through this process with minimal headaches. With several years of experience servicing the Metro Detroit area, we came up with some important questions that you can use to vet a professional cleaning service. This is “How to pick the best home cleaning company”
1. How big is their cleaning team?
Find out how many people are coming to your home. If you’re the kind of homeowner that prefers a personal touch, then an individual cleaner is the best hire. You can give them instructions and feel more at ease when they’re around your valuables.
But if you’re the kind of person who wants a quick blitz so they can get out of your hair, then you should consider a bonded team that’s thorough and efficient at the same time.
2. What do their past clients say?
What experiences do they have in the home cleaning business? Do they have past reviews and testimonials on Google and other business directories like Yelp, Home Advisor, Angie’s List, Yellow Pages, City Search, and others. Trust, after all, is built on professionalism. It’s easier to trust a company affiliated with a reputable organization that has good reviews. You can also locate credible home cleaner’s referrals from friends, family, or neighbors too. Always make sure to check out what past clients have to say.
3. What cleaning tasks do they perform?
Knowing which cleaning services to expect is the only way you’re going to get your money’s worth. Find out whether they only provide typical cleaning services or more of a deep detailed cleaning. Prices may vary depending on the level of cleaning you require. Standard cleaning services are the Vacuuming, Dusting, Bathroom Cleaning, Wiping Surfaces, and Mopping. Deep or specialized cleaning tasks include Post-Construction cleaning, move-Out, or Move-In cleaning; inside of refrigerators, kitchen cabinets, ovens, inside windows, etc. It really all depends on your specific needs.
One critically important item to ask a cleaning company is they have the cleaning person do a walk-through once they are completed. Any respectable cleaning that has been around for any amount if time will as a policy require the home-owner to do a walk-through with the cleaning person to make sure they have cleaned everything that was stated in the cleaning program.
4. The length of time they will
spend per room
How long are they going to spend in your home? Most professional cleaners spend a minimum of 2-3 hours, with an average maximum of 4-5 hours. This will greatly depend on whether or not you want the whole house cleaned including you basement, inside windows, or other miscellaneous items. The length of time will vary depending on what level of cleaning you want, the size of your home, and how clean or dirty your home is.
5. What type of products and equipment do they use?
Everything in your home, from the driveway concrete to the carpet, kitchen counter-top, furniture, windows, and upholstery, has its recommended cleaning product. This is especially true adverse climatic conditions in parts of the country where there’s extreme cold or warmth. Everyone should do their part in taking care of the environment now. Therefore, check if their products are eco-friendly (Green).
Environmental concerns should not be the only thing on your mind, your pets, kids, and favorite plants should also be safe from harmful chemicals. And lastly, check if the cleaning company has the right equipment needed for those stubborn stains.
6. Ask about their state licensing, insurance and bonding information
Licenses and insurance are a show of professionalism. It shows that the company knows what they’re getting into. Liability insurance comes in handy in case of injuries or missing valuables, the insurance will sort things out. You also need to notify the cleaning company of items they should handle with care.
7. Do they have personalized cleaning plans?
One of the things you’ll be looking for from professional home cleaners is whether or not they provide a cleaning plan specific for your home. It’s important to find out if they have availability to accommodate a bi-weekly or monthly cleaning for you. Either way, you’ll need to check if the cleaning service has a program that fits your budget and schedule.
Every homeowner has unique needs, and an experienced professional cleaning company will use their expertise to customize a cleaning program to suit a client’s specific needs, budget, and concern over valuables and other items.
8. How are they going to access your home?
If you’re the type of homeowner who prefers that the cleaners do their job while you’re out, so you can come home to a clean and fresh smelling home, then you’ll need to make arrangements to give access to the cleaner(s). This could be done in a number of different ways. Here are just a few examples……garage pass-codes, house keys, garage door openers, or lock boxes.
9. How much do they charge?
Do they charge by the hour or offer a flat rate based on what needs cleaning in the home? Do they have additional charges for extra services like upholstery cleaning, deep cleaning, windows, etc.? Verify everything before selecting the cleaning company. Some cleaning companies do a walk-through of the home before they can give you a quote for their charges. Others will go through a series of qualifying questions on the phone to determine what the price will be for the cleaning. Just make sure you’re clear about what type of cleaning that you’re getting so there’s no miscommunication, and that you both understand what was agreed and what has to be done for the price quoted.
10. How do they screen their employees?
Find out how they develop and train their teams of professional cleaners. Are their staff full-time W2 employees, or independent contractors from other cleaning companies? If the company is outsourcing, chances are you’re going to end up dissatisfied. That’s because contract workers are deemed replaceable, lack oversight, and are driven with a “do more earn more” mentality; they may not give the home the quality cleaning it requires.
You should also ask if you’re going to be getting the same team or person for every cleaning. A lack of consistency or rotating employees each time they come to clean should be a red flag.
11. Do they have a supervisor?
What happens after they clean? Does a supervisor come in to assess the work done, or do they leave? Who do you get in touch with for follow-ups? Teams with supervisors deliver high-quality services within specified deadlines, and should have someone to give attention to your questions, concerns or complaints.
In retrospect, at Delta Home Cleaning Services, we understand that DIY is all the charm right now as homeowner’s strive to build expertise and escape the pitfalls of unprofessional trades people. But sometimes, the services of professionals are needed, and if you know the right questions to ask, you can make the right hire to give your home the attention required.
Leave your House Cleaning Services worries to us and focus on
other tasks that are more important to you. This is what we do every day.
Delta’s team of trusted and experienced professionals have been servicing the
Metro Detroit area for over 14 years with hundreds of clients. Allow us to make
you feel at home with our unique cleaning programs!