Faq

Below are the questions most frequently asked about our services, pricing and staff management. Want to know more? For more information, Contact us.

Our goal is to give your home a thorough clean, including main rooms, bedrooms and kitchen. We vacuum, dust, disinfect, and improve the appearance in all rooms cleaned. Our services can be customized to your specific needs. Only want the bathroom cleaned? high traffic areas, pantry or fold your laundry? We can do that. We offer a standard and deep cleaning depending on the level of clean needed. Our services can be used for spring cleaning, or move-in or move out cleanings. We spot clean walls, window tracks and window sills.

Cleaning your home is very important to us, and we’re not satisfied until you’re satisfied. We offer a 100% satisfaction guarantee. If we missed something, please let us know right away so we can come back and correct the problem.

Yes, all of our cleaning personnel is bonded and insured. If an employee burglarizes a customer’s home, the company will cover the cost of the loss once the perpetrator has been convicted. This protests you from the unlikely possibility of theft. In the unlikely event that something should become damaged while our team members are cleaning your home, we will make every effort to have the item repaired or replaced if we find it cannot be repaired. We are extra cautious to ensure accidents do not occur.

We are simply the best because of our people. Our high standards and commitment to quality cleaning separated us from the rest. We value our business relationships with our customers, and take our work very seriously. We go the extra mile by pre-screening, and qualifying the absolute best in the industry to make sure we have the right people cleaning your home. Each maid has gone through a background check, and has at least 5 years of cleaning experience. We pride ourselves in the talent we have on our team. If you’ve been comparing cleaning services, you’ll find that you get exceptional home cleaning at a great value with Delta Home Cleaning.

We feel that it is important to be competitive with our pricing, so rest assured that you are getting a great home cleaning value. As part of our research, we compile information on our competitors pricing, and find that we are very competitive with our pricing model. Our fees are based on the cleaning requirements. Typically, we gather preliminary information about the home, for example square footage, number of bedrooms, bathrooms, special cleaning needs, occupants, pets, etc. Based on the information gather, we’re able to give you a quote. This certainly applies for a one time cleaning, a weekly, bi-weekly, or monthly cleaning.

No, we never ask for a contract. We value our working relationships with our customers, and strive to earn your trust and business.

Yes, our team members arrive at your doorstep with all the cleaning supplies to make your home or office sparkle and shine. If you’d prefer us to use you’re cleaning equipment and supplies (which some customers do), please let us know, we’ll be happy to do so.

Yes,of course. Please let us know,and we’ll book the same person every time

Our work schedule runs from Monday to Saturday.

Yes, absolutely. It’s always a good idea to communicate with our office or the cleaning team about special requests, areas where attention is needed, concerns about any team member, or the quality of our cleaning. We encourage a two way communication so that there’s no misunderstanding, and will work toward correcting any problem that comes up.

The first step is to submit a request for cleaning quote so we estimate cleaning time for your home. This can be done on the home page of our website by entering in some basic information, and submitting your request. The next step is for us to get an idea of your cleaning needs. This can be ascertained by one of our Project Managers. They will gather some information about your particular needs, and provide a step-by-step of the process flow. Provide us with instructions about your alarm, pets, keys, special cleaning instructions, or equipment to bring. It's perfectly fine to leave the cleaners a list of items or areas to clean, or where to pay special attention, especially if your cleaning needs change week to week. You can always call or e-mail us ahead of time to leave instructions before the cleaning takes place.

No, not at all. In fact, many customers prefer to give us a key, or garage code so we can clean when they are away. All key’s and code numbers are in our possession, and are secured when not in use. If you wish to give special instructions on where to obtain keys or codes, please call our office to make those arrangements prior to our cleaning team arriving at your location.

A time of arrival will be discussed and agreed upon prior to the first or subsequent cleanings. Our team members are very punctual, and normally arrive when scheduled. Please keep in mind that each team member is scheduled to clean 2 to 3 homes per day, and if they run late, it's normally by only a few minutes. Also take into account on Snow/Strom days, there might be a slight delay in these rare cases. We make every attempt to arrive at or very close to the scheduled time.

Payment is due at the time of service. We accept Cash, Check, or PayPal.

Please call us if something was missed during your cleaning. We try our best to please our clients, but on rare occasions we might miss something. Our services are guaranteed, so we have no problem coming back at no charge. Just bring it to our attention, and we work towards correcting it. We encourage feedback from each cleaning, which helps us improve the quality of our services.